Support Day Topics 102 in PDF

Cerner Topics & Interaction Notes

Cerner Topics: • Select the lock icon to open the search box • Select the magnifying glass to open a window with the available options Interaction Notes: • Enter pertinent details about your customer contact Status: • Select the appropriate status o Resolved/Completed o Needs Further Research o Issue Escalated o Known Problem w/ Proven Workaround

o Customer Refused Solution o *Needs Workflow Assessment o *Needs Functionality Assessment o *Needs Education Resources Created/Modified