Support Day Topics 102 in PDF

Fill Out INC Continued

• Assigned To o Auto-populates when someone responds to a page o Can assign directly to someone – with their permission! • Do not notify o Checking the box will NOT page the on-call person for that group o Only uncheck this if you have been explicitly told by the individual to do so • Defer o For lower priority tickets that can wait for resolution o Will page out at 0801 on the day you select • Parent Incident – Enter INC # of original ticket to attach yours to it • Activity • Add any Work Note to describe your attempted resolution • Submit!