Support Day Topics 102 in PDF

Fill Out INC Continued

• Assignment group

• Short Description – do not include PHI o Start typing to see Related items • Description o Add PHI here • Incident State o Default is set to New • Category o Might auto-populate based on Configuration Item • Subcategory o Options based on what Category is

o Might auto-populate o Can change o Verify before submitting – incorrect group could result in delays for customer o Check the Wiki!