Support Day Topics 102 in PDF

Primary Contact: Common Issues

Issue: Multiple users with the same name • Dropdown shows Lawson # & email address to differentiateusers

• If you need more information, select one of the names, then select the ‘i’ in a circle icon o Middle initial, Title & Department should differentiate users

Issue: User not found • Search ‘svc unlisted’ and select the most appropriateoption