Support Day Topics 102 in PDF

Reset Password:

If user forgot password or is having issues logging

in with an active account 1. Select ‘ ResetPassword ’ icon or from the drop down •

Note: If the option is dithered (greyed out), then the person has been LDAP’d meaning they do not use their LAN ID to login to Cerner. Youmust go to AD to reset his/her password.

2. Enter a temporary password twice 3. Select ‘OK’

HNA: Reset Password, Alias, & Organization

Alias:

If this info is missing/incorrect, the user may have issues

such as ordering/prescribing or admitting • COMMUNITY DRNBR – the clinician’s licen se number • ORGANIZATIONDOCTOR – the clinician’s Banner organization number. Also, MS4 number • DOCDEA – the clinician’s DEA number to be able to pres cribe • National Provider Identifier – the clinician’s unique identification number for covered health providers

Organization:

If the user is unable to see a patient encounter/note

that a colleague can see • Allows clinicians to see patient encounters at these locations • View only for troubleshooting purposes