Shadowing Program

Power Insight - Troubleshooting

• The Power Insight system is remote hosted by Cerner and is continuously monitored by the CernerWorks team. • The IT Clinical Reporting also monitors performance and logs service request tickets with Cerner when needed. • If assistance is needed with a report- a RITM should be created and sent to the IT Clinical Reporting Team. • The RITM should contain the report name as well as the issue to be reviewed. • Missing Data – if the report is missing data- please provide a Cerner screen shot of the missing data.

• Too much data- please indicate which records on the report are not needed. • Modification of existing report- please indicate what changes are desired.

• Creation of a new report- Please reference a “Like - report” name if one exists. If there is no “like - report” - please indicate what needs to be on the report and provide Cerner screen shots where applicable.

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